Returns & Exchange Policy

AFTER-SALES SUPPORT

If something arrives wrong, we make the next step clear.

Labhya does not accept change-of-mind returns or exchanges. Support is available when the item arrives damaged, defective, or a different item was delivered.

Report an issue Report within 24 hours of delivery
0124-hour reportTell us quickly so the delivery condition can be verified
02Photos + unboxing videoKeep clear evidence of parcel, label and item
03Unused conditionKeep tags, packaging and the item unaltered
047-day support windowFollow approved exchange instructions promptly

HOW TO REQUEST SUPPORT

Four things to do before anything else

Do not wash, wear, cut, alter or self-ship the product before Labhya confirms the next step.

1
Contact us within 24 hours

Share your order number and a short explanation of what arrived damaged, defective or incorrect.

2
Send clear evidence

Provide photographs plus a continuous unboxing video showing the unopened parcel, shipping label and product condition.

3
Keep the item untouched

The item must remain unused, unwashed, unaltered, with tags attached and in its original packaging while the case is reviewed.

4
Follow the approved route

If the issue is approved, follow the exchange, replacement or other resolution instructions provided by Labhya within the support window.

WE CAN REVIEW

Eligible issue types

  • Wrong product or colour delivered
  • Product arrives damaged or with a verified defect
  • Parcel/item issue attributable to Labhya or delivery handling

NOT ELIGIBLE

Change-of-mind reasons

  • Changed preference after purchase
  • Size selected incorrectly when the correct product was delivered
  • Normal colour variation caused by screens, lighting or photography
  • Items that have been worn, washed, cut, altered or damaged after delivery

Sale & saree orders

A confirmed damaged or wrong-item issue can still be reviewed. For sarees, report the problem before blouse cutting, fall/pico work or any alteration.

Reverse pickup

Reverse pickup depends on courier serviceability and is not guaranteed. If self-shipping is required, wait for the approved address and instructions from Labhya first.

Shipping reimbursement

Shipping reimbursement is considered only for an approved Labhya-side fault such as a wrong, damaged or defective item. It does not apply to customer refusal or ordinary change-of-mind cases.

BEFORE YOU SEND ANYTHING

Wait for confirmation from Labhya support.

Do not courier a product to an address found online or on the parcel label unless support has specifically approved that return route. This prevents lost or untraceable returns.

Start with support